The loyalty program your regulars would order again.
Visit rewards, birthday treats and WhatsApp win-backs — wired straight into PetPooja or any POS, live before tomorrow's lunch rush.
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The three losses
The one-time table
A party of four loved everything, paid, left — and you have no way to reach them again. That table should have been an asset, not a transaction.
The fading regular
Every restaurant is quietly losing a weekly customer right now. By the time you notice, they're three weeks into a habit somewhere else.
The discount treadmill
Aggregator commissions plus blanket discounts to strangers — while customers who'd pay full price get nothing for loyalty.
The OwnRewards playbook
01
The visit ladder
Every 5th visit earns a free dessert; every ₹100 earns a point. Stamps for frequency, points for spend.
02
The first-visit rescue
48 hours after a first bill: ₹100 off next visit — valid two weeks. Highest-ROI F&B message, forever.
03
The 21-day win-back
A regular goes quiet → day 21 WhatsApp: “We've missed you. Double points this week.”
Post-meal feedback with review routing — happy diners to Google; kitchen complaints to you first, privately.
A day in the life
- 1.7:40 pm — Ananya pays ₹1,240 for dinner. The bill closes in PetPooja.
- 2.7:41 pm — WhatsApp: “You earned 12 points! You're 2 visits from a free dessert.”
- 3.Two days later — “How was dinner on Friday?” ⭐⭐⭐⭐⭐ → Google ask. She shares.
- 4.Three weeks later — silence → “We've missed you — double points this week.” Table for two, Saturday.
You did nothing manually. That's the point.
The math
A 200-cover/day restaurant with a ₹600 average bill: lifting repeat visits just 10% is roughly ₹43 lakh in incremental annual revenue — against software that costs less than one table's daily revenue.
FAQ
Restaurants FAQ
Owner questions specific to this floor.
Natively — bills flow in, points flow back, cancellations handled. Other POS? Custom POS API covers it.
Next step
Your next regular is in today's queue. Keep them.
Set up your loyalty program this week — 14-day free trial, or see it live in a 30-minute demo.
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