Without
Public 2★
Wound on Google
- Seen by strangers
- Too late to fix
- No recovery offer
Hear every customer. Act before they churn.
Feedback that reaches customers at the right moment, AI that reads open text when you ask, and routing that sends praise to Google — problems to you first.
- 14-day free trial
- PetPooja & any POS
- Live in a day
The problem
A 2-star review on Google is a public wound. A private 2-star is a fixable night.
OwnRewards feedback captures the signal first — then routes happiness outward and problems to you, with recovery coupons and make-it-right journeys ready the same evening.
Becomes →
With OwnRewards
Private first
Fixable night
- Low scores stay inside
- Apology coupon same night
- 5★ → Google path
How it works·The brain
Ask → read → route
Capabilities·Built in
Built for the counter, not a consultant.
6 levers in one engine — same weight, no buried settings.
- 01
Review routing
Protect public reputation automatically — low private, high to Google.
- 02
Recovery coupons
Same engine as your coupon catalog — threshold → offer → audit.
- 03
Make-it-right journeys
Timed follow-ups after a bad night — not a one-and-done coupon dump.
- 04
AI reader (on demand)
Open-text themes → one honest summary + next actions when you generate them.
- 05
Loyalty loop
Thank responders with points.
- 06
Form builder
Design NPS, ratings and product feedback — see Forms for the builder.
Worked example·The numbers
Same evening
Worked example
Kitchen complaint reaches the manager privately the same night with an apology coupon. Five-star diners get a one-tap Google ask. AI themes run Monday morning on the open-text pile — not invented for every star.
Industries
See feedback intelligence for your floor.
Same engine — tuned to how restaurants, retail and chains actually run.
- Restaurants & cafésTurn tables into regulars — visit rewards, birthday treats, PetPooja-native.
- Retail & fashionBeat marketplace discounts with points they can only spend with you.
- Supermarkets & pharmaciesThin margins love precise rewards. Cashback tuned to the basket.
- Salons & clinicsFill quiet weekdays with perfectly-timed reminders.
- JewelleryRare purchases, lifelong relationships. Tiers built for trust.
Connected·POS & WhatsApp
Rides the tools you already use.
Feedback intelligence lands on the bill — and in the inbox customers actually open.
- Native
Integrations · POS
PetPooja & any POS
Native bill sync at the till, verified custom POS API, or bill upload — feedback intelligence rides the sale you already close.
See POS integrations - Feature
Engage · WhatsApp
WhatsApp marketing
Earn notices, upgrades and offers on the app customers actually open — consent, quiet hours and opt-out built in.
Explore WhatsApp marketing
Same chapter
More in Understand
Form builder
A drag-and-drop form builder for real businesses — NPS, CSAT, CES, per-product ratings, member profiles and general surveys. Start from a template or AI draft, brand it with style presets, deliver on WhatsApp, and wire answers into coupons, points and automations.
Learn more
Analytics
Your POS tells you what you sold today. OwnRewards tells you who'll buy again — cohorts, at-risk lists, dual loyalty ROI, scores that feed campaigns, and AI narration of *your* numbers when you want the story in plain language.
Learn more
Built-in AI
Campaign copy, journey graphs, form drafts, earn-rate and coupon configs, festival timing, feedback themes, purchase patterns, guest heroes, and today's pulse — nothing reaches a customer without your say-so.
Learn more
FAQ
FAQ
Common questions about this feature — answered plainly.
Yes — colors, logo, and tone from your portal settings.
Next step
Feedback intelligence. On your next bill.
Set it up this week — 14-day Pro trial, or watch it live in a 30-minute demo.
Card after outlet · charged after 14 days · Live in a day
